What You Need to Know Before You Play

This page covers the questions that come up most often — not a general walkthrough of every feature, just the specific things you're likely to ask while setting up your account or making your first deposit. If you're funding with PayPal, the flow starts in your wallet app: tap Send, enter the account number shown at checkout, and confirm with your PIN

or biometric. Venmo works the same way. Play+ is a prepaid card you load separately, then use like a debit card at the cashier. Withdrawals go back through the same method you deposited with, and we verify your identity once before your first withdrawal clears — typically a government-issued ID and a quick selfie match. If you hit a question that isn't

here, live chat connects you to a real agent without a phone queue.